Fashion Vega

Last Updated: [01-03-26]

At Fashion Vega, customer satisfaction is our priority. This Refund & Return Policy explains the conditions under which returns, replacements, and refunds are processed.

By placing an order on our website, you agree to the terms outlined below.

1. Eligibility for Returns

You may request a return under the following conditions:

Product is damaged, defective, or incorrect at the time of delivery
Product is unused, unwashed, and in original condition
Original packaging, tags, labels, and invoice are intact
Return request is raised within 7 days of delivery

Products not meeting these conditions may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

Innerwear and intimate products
Products purchased during clearance or final sale
Used, washed, or altered items
Products without original packaging or tags

3. Return Process

To initiate a return:

Contact us within 7 days of delivery.
Share your Order ID and product images (if damaged/defective).
Our team will verify and arrange reverse pickup (if applicable).

If reverse pickup is not available in your location, you may be requested to self-ship the product. Shipping charges may be reimbursed upon approval.

4. Refund Process

Once the returned product is received and inspected:

Refunds will be processed within 5–7 business days
Refund will be credited to the original payment method
For Cash on Delivery (COD) orders, refund will be processed via bank transfer or UPI

Shipping charges (if any) are non-refundable unless the return is due to our error.

5. Replacement Policy

If you prefer a replacement instead of a refund:

Replacement is subject to product availability
If the item is out of stock, a refund will be issued

6. Cancellation Policy

Orders can be cancelled before dispatch.
Once shipped, cancellation is not possible.
If refused at delivery, shipping charges may be deducted from the refund.

7. Damaged or Incorrect Products

If you receive a damaged or wrong product:

Inform us within 48 hours of delivery
Share clear images or video evidence
We will arrange replacement or full refund at no extra cost

8. Refund Timeline

Return pickup: 2–5 business days
Quality check: 2–3 business days
Refund credit: 5–7 business days after approval

Total timeline may vary depending on your bank or payment provider.

9. Contact Information

For returns, refunds, or any related queries, contact:

Name: Faruk Azam
Business Name: Fashion Vega
Address: GT Road, Nagal, Saharanpur – 247551
Phone: 8445928928

REFUND & CANCELLATION POLICY

Cancellation requests will only be accepted within 7 days of placing the order.

Cancellation may not be accepted if:

Order has been shipped
Product is out for delivery

You may refuse delivery at doorstep if applicable.

Refunds (if approved) will be processed within 7 business days.

Refunds are credited to the original payment method.

RETURN POLICY

We offer return or exchange within 7 days from delivery date.

To be eligible:

Item must be unused
Must be in original packaging
Must not be damaged by customer
Sale items may not be eligible

After inspection, approved returns will be processed.

Certain products may be non-returnable and will be mentioned at time of purchase.

SHIPPING POLICY

Orders are shipped within 7 business days of order confirmation.
Delivery time depends on courier partner.
We are not liable for courier delays.
Shipping charges (if any) are non-refundable.
Delivery confirmation will be sent to your registered email.

Orders are delivered to the address provided during checkout.

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