Fashion Vega
We are committed to providing you with the best shopping experience. If you have any questions, concerns, or complaints regarding your orders, payments, refunds, or services, please feel free to contact us using the details below.
📍 Registered Business Details
Business Name: Fashion Vega
Owner Name: Faruk Azam
Registered Address:
GT Road, Nagal
Saharanpur – 247551
Uttar Pradesh, India
Phone: +91 8445928928
Email: support@fashionvega.com (Use your official domain email if available)
🕒 Customer Support Hours
Monday to Saturday: 10:00 AM – 6:00 PM
Sunday & Public Holidays: Closed
We aim to respond to all queries within 24–48 business hours.
💳 Payment & Transaction Queries
For issues related to:
- Payment failures
- Amount debited but order not confirmed
- Refund status
- Transaction disputes
Please contact us with:
- Order ID
- Transaction ID
- Payment date
- Registered mobile number
We will coordinate with our payment partner PayU to resolve your concern at the earliest.
⚖️ Grievance Officer (As per IT Act, 2000)
In accordance with applicable laws and payment gateway guidelines, the details of our Grievance Officer are as follows:
Name: Faruk Azam
Email: support@fashionvega.com
Phone: +91 8445928928
All grievances will be acknowledged within 48 hours and resolved within 15 working days from the date of receipt.
📦 Order & Return Support
For assistance regarding:
- Order tracking
- Returns & refunds
- Product issues
- Cancellation requests
Please contact us via phone or email during working hours.